OK, now on this call, I can only hope that the caller had a Mighty-Mouse for her Mac. If you have a Mac, and use a Mighty-Mouse, then you should understand, if you don't, then just do a quick Google search for a Mighty-Mouse and look at their design, and then you should understand as well. Now I will say in advance, that I like Macs, I really do, but sometimes we get callers.....that I honestly have to wonder.....do they even try?
Tech: Thank you for calling customer support. How may I help you?
Caller: Ah yes, I can't get my mouse to work. It won't click, and when I move it, it goes in the wrong direction.
Caller: Also, I am a little green with computers, and I have Mac.
*Call carries on for about 2 minutes*
Tech: OK, ma'am, when you move the mouse, tell me exactly what happens to the little arrow on the screen.
Caller: Well, when I move the mouse left, the little arrow goes right. When I move it right, the little arrow goes left. When I move the mouse down, the little arrow goes up, and when I move the mouse up, the little arrow goes down.
Tech: OK, and when you click the mouse, can you actually hear and feel the mouse click?
Caller: No. But when I click on the back of the mouse, I hear it click.
Tech: OK, and what end of the mouse is the cord coming out of.
Caller: The back.
Tech: OK, ma'am, what I am going to need you to do is turn the mouse around so that the cord comes out the front.
Caller: Oh, the cord comes out the front?
*Short pause while caller turns the mouse around*
Caller: Oh, look at that, it works now. Thank you.
Tech: Your welcome.
Caller: Good-bye
Tech: Good-bye
*After call ends, Tech laughs hysterically*
-Contributed By: Dave
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