Caller: Hi, I'm getting an error when I try to send an e-mail.
Tech: And what is that error?
Tech: Ok, and what do you use to send e-mail?
Caller: Outlook Express? Is that right?
Tech: Ok, well, I need you to click on "Tools"
Caller: I'm in my inbox, I don't see that.
Tech: It should be at the very top of the window.
Caller: I still don't see that.
Tech: Ok, do you see where it says, "File"?
Caller: Oh, ok, I see "File".
Tech: Good, now go right, and you should see..
Caller: It says, "Create Mail", "Reply", "Reply All"
Tech: No mam, go right along the menus, you should see "Edit"
Caller: I don't see that.
Tech: Ok, you see "File"? Let's go ahead and click on that.
Caller: Ok..I clicked on it.
Tech: Now, if you go directly right you'll see "Edit", the menu should change when you get
there.
Caller: Ok, it says, "New" "Open" "Save" "Save as..."
Tech: No mam, right, you just went down. I need you to go right. You should see "Edit"
*short pause*
Caller: Oh, ok, now I see it. "Edit"
Tech: Good, now continue on in that direction till you get to "Tools"
Caller: Ok, now I am on "View".
Tech: That's good, should be one more menu from there.
Caller: ok, now I see "Tools".
Tech: Alright. Now, you see where it says, "Accounts..." at the bottom of that menu?
Caller: I do.
Tech: Good, now go down till you get to that.
Caller: Well, I do, but when I move the mouse, the menu changes and it says, "Contents and
Index" "Read Me" and "About Microsoft Outlook Express".
Tech: Ok, you just went further right, I need you to go back to the "Tools" menu, and do down.
Caller: Oh, ok.
*short pause*
Caller: Opps, it did it again.
*short pause*
Caler: Ahh, ok there it is.
Tech: Now click on it.
Caller: Ok, it opened up this new window, "Internet Accounts".
Tech: Good, now...
*calls proceeds on very smoothly from this point, with no real problems, then at the end of the call...*
Caller: Oh, also... I was wondering about getting DSL...
-Contributed By: Dave
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